Support

Most questions have a short answer. If yours is not below, write to proof@suur.io. We reply within two business days.

I am in crisis.

If you are in immediate danger or thinking about hurting yourself, contact 988 in the United States (call or text), or your local emergency services. The "Talk Before You Drink" feature in Proof is a companion tool, not a crisis line.

How do I cancel my subscription?

Subscriptions are managed by Apple. Go to iOS Settings → your Apple ID → Subscriptions → Proof → Cancel Subscription. Your access stays active until the end of the current billing period.

How do I restore my purchase on a new device?

Open Proof on the new device, go to Settings → Restore Purchases, and sign in with the same Apple ID you used to subscribe. StoreKit handles the rest.

Where is my data stored?

Locally on your iPhone, plus your private iCloud Documents container. SUUR LLC does not store your timeline, slips, or conversations on our servers. See the Privacy Policy for the full breakdown.

What happens if I slip?

Tap "Log a slip" in the dashboard. The timeline resets to hour zero. Your previous streak is preserved in your history; it does not disappear. The AI's response after a slip is direct and shame-free.

Why does the timeline say different things for different people?

Recovery beat timing adapts to gender, weight, drinks consumed, and age. Female metabolism extends early-recovery duration by roughly 20%; age factor ranges from 0.9× (18–25) to 1.15× (46+). Two people on the same day will see beats at slightly different times.

How does the free tier work?

You can have three AI conversations per rolling seven-day window. The full 88-beat timeline, dashboard, slip log, and achievements stay free forever. Conversations only count after the AI successfully responds.

How do I delete all my data?

Delete the Proof app from your iPhone, then go to Settings → Apple ID → iCloud → Manage Storage → Proof and remove the iCloud container. That permanently removes every trace.

Is Proof a substitute for therapy or medical care?

No. Proof is a companion app, not medical advice. If you have a history of severe alcohol withdrawal, do not stop drinking without medical supervision. See the Terms of Use for the full disclaimer.

Still need help?

Write to proof@suur.io. Include your iOS version and the build number from Proof → Settings → About if you are reporting a bug.